Privacy Policy
Effective from: 19 July 2025
We thank you all for being a part of our Poetic Pursuits family. Safeguarding your personal information and respecting your privacy are of utmost importance to us. Should you have any questions or require clarification regarding this privacy notice or how we handle your personal data, please do not hesitate to contact us at hello@poeticpursuits.com.
By accessing our website, https://poeticpursuits.com, you entrust us with your personal data, and we deeply value that trust. Please be assured that we are fully committed to maintaining the highest standards of privacy protection and handling your information with the greatest care and responsibility.
Information we collect
Information we collect
We collect personal information that you provide to us.
We gather personal data that you willingly share with us when you create an account on the website, request information about our company, products or services, engage in activities hosted on the website, or otherwise communicate with us.
The personal information we collect may include the following:
Personal Data: We collect names, telephone numbers, email addresses, postal addresses, usernames, billing addresses, and other similar details.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g. a credit card number) and the security code associated with your payment instrument. All payment data is stored by Stripe. You may view their privacy notice here: https://stripe.com/in/privacy
All personal data you provide must be true, complete and accurate, and you must notify us of any changes.
Information automatically collected.
Information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our website. This data does not disclose your precise identity (such as your name or contact details); however, it may include device and usage details, such as your IP address, browser type, device attributes, operating system, language preferences, referring website URLs, device name, country, general location, and how and when you interact with our website. This information helps us maintain the security and proper functioning of our website and supports our internal reporting and analytics. We may gather this data through cookies and similar technologies.
Log and Usage Data: Our servers automatically generate logs whenever you interact with our website. These records may contain diagnostic, performance, and service-related information such as IP address, device type, browser settings, and activity logs (e.g. pages viewed, features accessed, dates and times of visits). These logs help maintain, secure, and improve our website.
Device Data: We may gather details about the device you use to access our website. This could include your IP address or proxy server, device or app IDs, location data, browser type, hardware specifications, ISP or mobile operator, and operating system.
Location Data: We may obtain general or precise location data depending on your device settings. For example, GPS and IP address may be used. You may disable location services to prevent this data from being collected; however, doing so may affect some website functionalities.
Use of Information
We process your personal data for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with legal obligations, and/or your consent.
We use the information we collect or receive to:
- Facilitate account creation and login
- Post testimonials (with your consent)
- Request feedback
- Manage user accounts
- Send administrative information
- Protect our services (e.g. fraud monitoring)
- Enforce our terms and comply with laws
- Respond to legal requests
- Fulfil and manage orders
- Deliver services
- Provide customer support
- Send marketing communications (with your consent)
- Deliver targeted advertising
- Conduct analytics and improve user experience
We may anonymise and aggregate data for research or business improvement purposes, ensuring no identifiable information is included without consent.
Information Sharing
We only share personal data:
- With your consent
- To comply with the law
- To provide services
- To protect your rights
- To fulfil business obligations
We may process or share your data under the following legal bases:
Consent: We may handle your personal information when you have expressly granted us permission to do so for a particular purpose.
Consent: When you have given clear permission for a specific purpose.
Legitimate Interests: When reasonably necessary to achieve our business goals. Performance of a Contract: When required to fulfil a contractual obligation.
Legal Obligations: To comply with applicable laws, respond to legal processes, or requests from public authorities.
Vital Interests: To investigate or prevent breaches, threats to safety, or unlawful activity.
Business Transfers: In the context of mergers, acquisitions, or similar corporate transactions.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect and store information.
We may use third-party tools such as Google Analytics, Meta Pixel, or similar technologies to help us understand how users interact with the Website and to deliver personalized ads. These providers may use cookies or similar technologies to collect information about your online activities across different websites and services.
International Transfers
Our servers are located in India. If you access the website from outside India, your information may be transferred to, stored, and processed in India or other jurisdictions, including the United States, where privacy laws may differ.
Retention of Information
We retain your personal data only for as long as necessary to achieve the purposes outlined in this notice, unless a longer retention period is required by law (e.g. for tax, accounting or compliance reasons).
When there is no further need to process your personal data, we will delete or anonymise it. If immediate deletion is not possible (e.g. stored in backups), the data will be securely stored and isolated until deletion becomes feasible.
Data Security
We implement a range of organisational and technical safeguards to protect your data.
However, no electronic transmission or storage system is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. Use of our website and the transmission of personal data is at your own risk. Please only access our website in a secure environment.
Your Privacy Rights
Depending on your location (e.g. Singapore), you may have rights under applicable data protection laws. These may include:
- Accessing and receiving a copy of your personal data
- Requesting corrections or deletions
- Restricting processing
- Data portability
- Objecting to processing in certain circumstances
- Withdrawing consent (where processing is based on consent)
To exercise any of these rights, please contact us at hello@poeticpursuits.com. We will respond in accordance with applicable laws.
Account Information: To review or update your information, or delete your account, please contact us. Upon request, we will deactivate or delete your account, although we may retain certain information as required by law or for legitimate purposes (e.g. fraud prevention).
Cookies: Most web browsers accept cookies by default. You can disable or delete cookies through your browser settings, although doing so may impact certain features of the website.
Marketing Emails: To opt out of marketing communications, click the “unsubscribe” link in our emails or contact us. You may still receive essential service-related messages.
Updates of this Notice
We may revise this privacy notice from time to time.
The “Effective from” date at the top will reflect the most recent update. Significant changes may be communicated via a prominent notice on the website or via direct communication. We encourage you to review this notice regularly.
Contact us
If you have questions or comments about this notice, you may contact us at:
Email: hello@poeticpursuits.com
Post:
POETIC PURSUITS PTE. LTD.
10 ANSON ROAD,
#10 – 11 INTERNATIONAL PLAZA
SINGAPORE 079903
Review, Update or Delete Your Information
You may have the right to access, modify or delete the personal information we hold about you. To make such a request, please contact: hello@poeticpursuits.com