Shipping and Delivery
Where we ship
We offer international shipping to selected countries. Shipping availability may vary based on your location due to customs regulations and logistical constraints. Here is the list of countries we currently ship to.
Shipping is currently limited to Singapore. We’re working to offer international delivery soon.
Processing Time
Orders are processed Monday – Friday, excluding public holidays.
Please allow 1–3 business days for order processing before dispatch.
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at hello@poeticpursuits.com for further support.
Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Providing inaccurate or incomplete address details may result in an additional processing time of 1–2 business days. We strongly advise all customers to review their shipping and billing information thoroughly prior to checkout to prevent any potential delays.
Orders are processed Monday – Friday, excluding public holidays.
Please allow 1–3 business days for order processing before dispatch.
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at hello@poeticpursuits.com for further support.
Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Providing inaccurate or incomplete address details may result in an additional processing time of 1–2 business days. We strongly advise all customers to review their shipping and billing information thoroughly prior to checkout to prevent any potential delays.
Shipping Time
Delivery times may vary depending on your selected shipping method at checkout.
Domestic Shipping (Singapore)
- Standard Delivery: 1–3 business days
- Next Day Delivery: Delivered within 1 business day
- Same Day Delivery: Delivered within a few hours
International Shipping
- Standard International Delivery: 3–7 business days
- Express International Delivery (FedEx, UPS): 1–3 business days
NOTE: Delivery times are estimates and may be affected by peak seasons, courier delays, or customs processing for international orders.
Delivery Issues
In cases of not receiving package, please consider contacting your local postal service to determine whether the parcel has been held at your nearest post office.
Should you still be unable to locate your order after taking these steps, please reach out to us at hello@poeticpursuits.com and our team will be glad to assist you further.
Refund Policy
At Poetic Pursuits, each item is thoughtfully designed and made with care. As a small, independent brand, we appreciate your support and hope you love what you receive.
Returns and Refunds
We do not offer refunds or exchanges unless the item is severely defective.
If you believe you’ve received a defective product, please contact us at hello@poeticpursuits.com within 7 days of receiving your order. Kindly include:
- Your order number
- Clear photos of the defect
- A brief description of the issue
Our team will review your case, and respond accordingly.